Refund Policy
Last Updated: August 13, 2026 • Version 3.0
TL;DR - Human-Readable Summary
14-Day Money-Back Guarantee: If DeepCrest isn't right for you within the first 14 days of your first payment, we'll refund you in full. No questions asked.
After 14 Days: No refunds for monthly subscription payments. You can cancel anytime to prevent future charges.
Exceptions: We provide refunds for service failures (48+ hours downtime), billing errors, or unauthorized charges.
Questions? Email us at support@deepcrest.ai
1. Overview
At DeepCrest, we believe in transparency and fairness. This Refund Policy explains when refunds are available and how to request one. DeepCrest is operated by RevivalBytes AI Labs LLP, a limited liability partnership registered in Durgapur, West Bengal, India.
This policy applies to all DeepCrest subscriptions and should be read alongside our Terms and Conditions.
Ebooks, playbooks and other digital products sold through a third-party marketplace are not covered by this policy. They follow the refund terms shown on that product page at the time of purchase, on the marketplace that sold them to you.
Important: By subscribing to DeepCrest, you acknowledge that you have read and understood this Refund Policy.
2. 14-Day Money-Back Guarantee
2.1 How It Works
DeepCrest does not offer a free trial. Instead, we offer a 14-day money-back guarantee on your first payment.
If DeepCrest isn't the right fit for you:
- •Request a refund within 14 days of your first payment
- •Email support@deepcrest.ai with your refund request
- •We'll process your refund—no questions asked
- •Refunds are issued within 5-7 business days
2.2 What This Covers
The 14-day money-back guarantee applies to:
- •Your first monthly payment (the plan price of $97, less any discount code or offer applied at checkout)
- •New subscribers only
The guarantee does not apply to:
- •Renewal payments (month 2 onward)
- •Subscribers who have previously received a refund
3. Refund Eligibility
3.1 Within First 14 Days
Full refund available if requested within 14 days of your first payment.
- •Email support@deepcrest.ai
- •Include your account email address
- •Refund processed within 5-7 business days
3.2 After 14 Days
No refunds available for monthly subscription payments after the 14-day guarantee period.
Why?
- •Monthly subscriptions are low-commitment with no long-term lock-in
- •You can cancel anytime to prevent future charges
- •Your access continues until the end of your current billing period
3.3 When Refunds Are NOT Available
We cannot provide refunds in the following cases:
- •Monthly payments after the 14-day guarantee period
- •Renewal payments (month 2 and beyond)
- •Account termination due to Terms of Service violations
- •Unused credits or subscription features
- •Change of mind after the 14-day guarantee period
4. How to Request a Refund
4.1 Refund Request Process
To request a refund, email us at support@deepcrest.ai with:
- •Your account email address
- •Date of payment
- •Brief reason for the refund request (optional, but helps us improve)
4.2 Processing Time
- •Review: We'll review your request within 2-3 business days
- •Approval: If eligible, refund is initiated within 5 business days
- •Payment: Refunds appear in your account within 7-10 business days (depending on payment processor and bank)
4.3 Refund Method
Refunds are issued to the original payment method used for the subscription. We cannot provide refunds via alternative methods (e.g., bank transfer if you paid by credit card).
5. Exceptions & Special Cases
We provide refunds in the following exceptional cases, regardless of the 14-day period:
Service Failure:
If the Service experiences 48+ hours of continuous downtime during your billing period, you're entitled to a prorated refund or account credit for the affected period.
Billing Error:
If you were incorrectly charged (wrong amount, duplicate charge, etc.), we'll provide a full refund of the incorrect charge.
Unauthorized Charge:
If you report an unauthorized charge within 30 days of the transaction, we'll provide a full refund after verification.
Service Discontinuation:
If we discontinue DeepCrest entirely, you'll receive a prorated refund for any unused portion of your subscription.
Discretionary Refunds: We may provide refunds on a case-by-case basis for extenuating circumstances not covered by this policy. Contact us at support@deepcrest.ai to discuss your situation.
6. Contact Us
Questions about refunds or this policy?
- •Email: support@deepcrest.ai
- •Website: https://deepcrest.ai
- •Operator: RevivalBytes AI Labs LLP (DeepCrest is its product), registered in Durgapur, West Bengal, India
- •Response Time: We aim to respond within 24-48 hours
This Refund Policy is part of our Terms and Conditions. By subscribing to DeepCrest, you acknowledge that you have read and agree to this Refund Policy.